At TrendyLuxe, we value your trust and want you to shop with confidence. Our goal is to ensure that every purchase you make with us leaves you satisfied. If, for any reason, you are not entirely happy with your order, we offer a fair and transparent Refund & Return Policy designed to make your shopping experience smooth and worry-free.
Please take a moment to read through the details below to understand our policies regarding returns, exchanges, and refunds. By placing an order on https://trendyluxe.xyz, you agree to the terms set forth in this policy.
1. Eligibility for Returns
We accept returns for most items purchased from our website, provided they meet the following conditions:
- Timeframe – You must initiate a return request within 14 days of receiving your order.
- Condition – Items must be unused, unworn, unwashed, and in their original condition with all tags, packaging, and accessories intact.
- Proof of Purchase – A valid order confirmation email or receipt is required for processing.
- Non-Returnable Items – Certain products are not eligible for return due to hygiene or safety reasons, including:
- Undergarments, lingerie, and swimwear
- Beauty, skincare, and personal care items
- Customized or personalized products
- Items marked as Final Sale or Clearance
2. How to Initiate a Return
If you wish to return an item, please follow these steps:
- Contact Us – Email our customer support team at support@trendyluxe.xyz with your order number, product details, and reason for return.
- Return Authorization – Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number along with the return shipping address.
- Packing Your Return – Pack the item securely in its original packaging. Include any accessories, documentation, and the RMA number.
- Shipping the Item Back – Use a trackable shipping method to return the item. We are not responsible for lost or damaged returns during transit.
3. Return Shipping Costs
- If the return is due to our error (wrong item, defective product, damaged on arrival), we will cover the return shipping costs.
- If the return is for any other reason (e.g., change of mind, size issues), the customer is responsible for the return shipping charges.
- Shipping fees paid during your original purchase are non-refundable unless the return is due to our mistake.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds – Will be processed within 7–10 business days to your original payment method.
- Rejected Returns – If the returned item does not meet our eligibility criteria, we will send it back to you at your cost.
- Partial Refunds – In certain cases (e.g., missing accessories, damaged packaging), we may offer a partial refund.
Note: Refund timelines may vary depending on your bank or payment provider.
5. Exchanges
We currently offer exchanges for the same item in a different size or color, subject to availability. If the requested item is unavailable, we will process a refund instead.
To exchange an item:
- Follow the same return process.
- Indicate that you would like an exchange in your return request.
- We will ship the replacement item once we receive and inspect the original product.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
- Contact us at support@trendyluxe.xyz within 48 hours of delivery.
- Provide clear photographs of the item and packaging.
- We will arrange for a replacement or full refund at no extra cost to you.
7. Order Cancellations
- Orders can be cancelled within 24 hours of placement for a full refund.
- After 24 hours, cancellations are not guaranteed as the order may already be in processing or shipped.
- If your order has already shipped, you will need to initiate a return after delivery.
8. Special Considerations
- Seasonal Sales & Promotions – Items purchased during special sales may have different return rules, which will be clearly stated at checkout.
- Gift Returns – If you received an item as a gift and wish to return it, please contact us for store credit or exchange options.
- Multiple Returns – Excessive returns from the same customer may result in future return requests being denied.
9. International Orders
For customers outside our primary shipping region:
- Return shipping costs and customs duties are the responsibility of the customer.
- Refunds will be issued only for the product price, excluding international shipping fees.
10. Our Commitment to Customer Satisfaction
At TrendyLuxe, we believe in fair and transparent practices. If you ever feel unsatisfied with your shopping experience, please reach out to us. Our customer support team will work with you to find a resolution that ensures you remain a happy and loyal customer.